Privacy Policy

Understanding Your Privacy

At Palm Fresh, we are committed to protecting your privacy. This Privacy Policy ("Policy") outlines how we handle information collected when you interact with www.palm-fresh.com (the "Site") and other online services provided by Palm Fresh, including mobile applications and connected products (collectively referred to as the "Services"). By using our Services, you agree to the terms described in this Policy. If you have any questions, feel free to reach us at info@palm-fresh.com.

CONSENT TO COLLECTION AND PROCESSING OF YOUR DATA

By using our Services, you agree to the collection, use, and processing of your personal information as outlined in this Policy.

I. PERSONAL DATA WE COLLECT

We may collect personal information that may be stored and processed in the United States or other countries where Palm Fresh, its affiliates, or service providers operate. By using our Services and providing us with your information, you agree to the transfer and processing of your data outside of your country of residence.

Note: Data transferred to jurisdictions such as Canada may not have the same level of protection as your home country. By using our Services, you agree to this transfer. If you do not agree with any part of this Policy, please refrain from using our Services or providing your personal information.

II. DEFINITIONS

For the purpose of this Privacy Policy, the following terms are defined:

Account: A unique profile created to access our Services.
Company: Refers to Palm Fresh, also referred to as "we," "us," or "our" in this Policy.
Country: Refers to Miami, United States of America.
Cookies: Small files placed on your device, which store details about your browsing history on our website.
Data Controller: Under GDPR, this refers to Palm Fresh as the legal entity responsible for determining how personal data is processed.
Device: Any tool (computer, phone, tablet) used to access our Services.
Do Not Track (DNT): A feature promoted by U.S. regulatory authorities to allow users to control how their online activities are tracked.
Personal Data: Any information relating to an identifiable individual, such as your name, contact details, or location data.
Service: Refers to the Palm Fresh website.
Service Provider: A third party employed by Palm Fresh to process data or provide services on our behalf.
Usage Data: Information collected automatically about how you interact with our Services.
Website: Refers to Palm Fresh’s website (www.palm-fresh.com).
You: The individual or entity accessing or using our Services.

III. INFORMATION WE COLLECT AND HOW WE USE IT

We collect both Personal Data and Non-Personal Data from users of our Services.

Personal Data: This includes information that personally identifies you, such as your name, email address, location, or social media profiles.
Non-Personal Data: Includes data that does not reveal your identity, such as your browser type, device information, and browsing behavior.

Types of Information Collected:

a) Account Information: When you register for an account, place an order, or interact with our mobile apps, we collect personal details such as your name, email, and location.

b) Usage and Location Information: Automatically collected data about your interaction with the Services, such as device ID, IP address, and browsing history. We may also collect GPS-based or Wi-Fi-based location data.

c) Social Media Interaction: If you connect your social media account with our Services, we may access and collect information from that account.

d) Purchases and Browsing Activity: We collect data related to your purchases, browsing behavior, and transaction information on our website.

e) In-Store Interactions: Information collected during purchases made in Palm Fresh stores or pop-up locations, including contact details and payment information.

f) Promotions and Surveys: Information collected when you participate in our promotions, sweepstakes, or surveys.

g) Advertising Interactions: Data collected when you engage with Palm Fresh advertising, submit reviews, or interact with our social media pages.

h) Third-Party Data: We allow trusted partners to collect information about you to provide personalized advertisements and measure ad performance.

IV. HOW WE USE YOUR INFORMATION

We use the information we collect for several purposes:

a) Providing Services and Customer Support: Personal Data and Non-Personal Data are used to fulfill your orders, resolve issues, and improve your overall experience.

b) Customizing Your Experience: We use your data to present personalized content and suggestions based on your preferences and location.

c) Marketing and Promotions: We use data to market Palm Fresh products and services through online and offline channels. This includes retargeting ads based on your browsing activity.

d) Third-Party Products and Services: We may use your data to provide third-party products and services you request via the Services.

e) Communicating with You: We use your contact information to send updates about your purchases, promotions, or other Palm Fresh services you might be interested in.

f) Business Analysis and Operations: Data is analyzed to improve Palm Fresh’s operations, conduct market research, and enhance customer experiences.

g) Security and Legal Compliance: We use your information to protect the integrity of our Services, comply with legal obligations, and prevent fraud.

V. HOW WE SHARE YOUR INFORMATION

Palm Fresh may share your data under the following conditions:

a) With Partners and Suppliers: We may share information with third-party service providers who assist in delivering our products and services.

b) With Social Networks: Your activity on Palm Fresh websites or apps may be shared with social media networks if you choose to interact with them.

c) For Joint Marketing: We may share data with trusted partners for joint marketing campaigns.

d) In Discussion Forums: Information posted in discussion forums, blogs, or reviews may be publicly accessible.

e) Business Transfers: In the event of a merger or acquisition, your data may be transferred to a new entity.

f) With Your Consent: We may share your data with other third parties if you give us explicit consent.

g) Legal Compliance: We may disclose your data to comply with legal processes or protect the rights and safety of Palm Fresh and others.

VI. COOKIES AND OTHER DATA COLLECTION TOOLS

We use cookies and other tracking technologies to enhance your experience with our Services. Cookies help us remember your preferences, track your browsing activity, and deliver personalized content.

Third-Party Cookies: We may allow third-party services to collect information via cookies on our website.
Web Beacons: Some of our pages may contain web beacons to help us track activity and improve our content.

VII. MANAGING YOUR PRIVACY SETTINGS

You have control over how Palm Fresh communicates with you and manages your personal data:

Update Account Information: You can update or deactivate your account information by managing your account settings.
Opt-Out of Communications: You can unsubscribe from marketing emails or text messages by following the instructions in those messages.
Location Settings: You can manage whether your device shares location data by adjusting your mobile or browser settings.
Children's Privacy: Our Services are not directed at children under 13, and we do not knowingly collect data from them.

VIII. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at info@palm-fresh.com.

IX. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most current version will be effective when posted. Continued use of our Services after any updates means you agree to the revised Policy.

This revision maintains the original content while reorganizing and rewording the text to ensure clarity and consistency.

Privacy Policy

Understanding Your Privacy

CONSENT TO COLLECTION AND PROCESSING OF YOUR DATA

By using our Services, you agree to the collection, use, and processing of your personal information as outlined in this Policy.

I. PERSONAL DATA WE COLLECT

Note: Data transferred to jurisdictions such as Canada may not have the same level of protection as your home country. By using our Services, you agree to this transfer. If you do not agree with any part of this Policy, please refrain from using our Services or providing your personal information.

II. DEFINITIONS

For the purpose of this Privacy Policy, the following terms are defined:

Account: A unique profile created to access our Services.

Company: Refers to Palm Fresh, also referred to as "we," "us," or "our" in this Policy.

Country: Refers to Miami, United States of America.

Cookies: Small files placed on your device, which store details about your browsing history on our website.

Data Controller: Under GDPR, this refers to Palm Fresh as the legal entity responsible for determining how personal data is processed.

Device: Any tool (computer, phone, tablet) used to access our Services.

Do Not Track (DNT): A feature promoted by U.S. regulatory authorities to allow users to control how their online activities are tracked.

Personal Data: Any information relating to an identifiable individual, such as your name, contact details, or location data.

Service: Refers to the Palm Fresh website.

Service Provider: A third party employed by Palm Fresh to process data or provide services on our behalf.

Usage Data: Information collected automatically about how you interact with our Services.

Website: Refers to Palm Fresh’s website (www.palm-fresh.com).

You: The individual or entity accessing or using our Services.

III. INFORMATION WE COLLECT AND HOW WE USE IT

We collect both Personal Data and Non-Personal Data from users of our Services.

Personal Data: This includes information that personally identifies you, such as your name, email address, location, or social media profiles.

Non-Personal Data: Includes data that does not reveal your identity, such as your browser type, device information, and browsing behavior.

Types of Information Collected:

a) Account Information: When you register for an account, place an order, or interact with our mobile apps, we collect personal details such as your name, email, and location.

b) Usage and Location Information: Automatically collected data about your interaction with the Services, such as device ID, IP address, and browsing history. We may also collect GPS-based or Wi-Fi-based location data.

c) Social Media Interaction: If you connect your social media account with our Services, we may access and collect information from that account.

d) Purchases and Browsing Activity: We collect data related to your purchases, browsing behavior, and transaction information on our website.

e) In-Store Interactions: Information collected during purchases made in Palm Fresh stores or pop-up locations, including contact details and payment information.

f) Promotions and Surveys: Information collected when you participate in our promotions, sweepstakes, or surveys.

g) Advertising Interactions: Data collected when you engage with Palm Fresh advertising, submit reviews, or interact with our social media pages.

h) Third-Party Data: We allow trusted partners to collect information about you to provide personalized advertisements and measure ad performance.

IV. HOW WE USE YOUR INFORMATION

We use the information we collect for several purposes:

a) Providing Services and Customer Support: Personal Data and Non-Personal Data are used to fulfill your orders, resolve issues, and improve your overall experience.

b) Customizing Your Experience: We use your data to present personalized content and suggestions based on your preferences and location.

c) Marketing and Promotions: We use data to market Palm Fresh products and services through online and offline channels. This includes retargeting ads based on your browsing activity.

d) Third-Party Products and Services: We may use your data to provide third-party products and services you request via the Services.

e) Communicating with You: We use your contact information to send updates about your purchases, promotions, or other Palm Fresh services you might be interested in.

f) Business Analysis and Operations: Data is analyzed to improve Palm Fresh’s operations, conduct market research, and enhance customer experiences.

g) Security and Legal Compliance: We use your information to protect the integrity of our Services, comply with legal obligations, and prevent fraud.

V. HOW WE SHARE YOUR INFORMATION

Palm Fresh may share your data under the following conditions:

a) With Partners and Suppliers: We may share information with third-party service providers who assist in delivering our products and services.

b) With Social Networks: Your activity on Palm Fresh websites or apps may be shared with social media networks if you choose to interact with them.

c) For Joint Marketing: We may share data with trusted partners for joint marketing campaigns.

d) In Discussion Forums: Information posted in discussion forums, blogs, or reviews may be publicly accessible.

e) Business Transfers: In the event of a merger or acquisition, your data may be transferred to a new entity.

f) With Your Consent: We may share your data with other third parties if you give us explicit consent.

g) Legal Compliance: We may disclose your data to comply with legal processes or protect the rights and safety of Palm Fresh and others.

VI. COOKIES AND OTHER DATA COLLECTION TOOLS

We use cookies and other tracking technologies to enhance your experience with our Services. Cookies help us remember your preferences, track your browsing activity, and deliver personalized content.

Third-Party Cookies: We may allow third-party services to collect information via cookies on our website.

Web Beacons: Some of our pages may contain web beacons to help us track activity and improve our content.

VII. MANAGING YOUR PRIVACY SETTINGS

You have control over how Palm Fresh communicates with you and manages your personal data:

Update Account Information: You can update or deactivate your account information by managing your account settings.

Opt-Out of Communications: You can unsubscribe from marketing emails or text messages by following the instructions in those messages.

Location Settings: You can manage whether your device shares location data by adjusting your mobile or browser settings.

Children's Privacy: Our Services are not directed at children under 13, and we do not knowingly collect data from them.

VIII. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us at info@palm-fresh.com.

IX. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most current version will be effective when posted. Continued use of our Services after any updates means you agree to the revised Policy.

This revision maintains the original content while reorganizing and rewording the text to ensure clarity and consistency.